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mailto:info@hunzal.comThank you for your interest in HUNZAL! We're here to assist you with any questions, concerns, or feedback you may have. Please feel free to reach out to us using any of the following methods:

Customer Service Email: info@hunzal.com

Phone Number: 092-3472727263

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

At HUNZAL, we prioritize excellent customer service, and we are committed to ensuring your experience with us is positive and seamless. Whether you have inquiries about our products, need assistance with an order, or simply want to share your thoughts, we're here to help. Don't hesitate to get in touch—we look forward to hearing from you!

Alternatively, you can fill out the contact form below, and a member of our team will get back to you as soon as possible.

Contact with an expert

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    If your order hasn't arrived:

    1. Check the shipping status with the tracking information.
    2. Contact the seller for an update.
    3. Verify for any delivery issues with the shipping carrier.
    4. Reach out to customer support for assistance or to review refund/reshipment options if needed.
    Do you deliver to my postcode?

    We deliver to a wide range of postcodes. To confirm if we deliver to your specific postcode, please enter it during the checkout process or contact our customer support for assistance.

    What is HUNZAL's return policy?

    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your HUNZAL product, you may return it within 30 days of purchase for a full refund or exchange. Please note that items must be unused and in their original packaging to be eligible for return.

    How long will it take to receive my order?

    Orders are typically processed and shipped within 1-2 business days. Once shipped, standard delivery times vary depending on your location. You can expect to receive your order within 5-7 business days for domestic shipments and 7-14 business days for international shipments.

    Do you offer international shipping?

    No, we offer international shipping to select countries. Shipping costs and delivery times vary depending on your location. Please note that additional customs fees or import taxes may apply for international orders, which are the responsibility of the buyer.

    Are HUNZAL handbags made from genuine leather?

    Our handbags are crafted from high-quality materials, including genuine leather and premium PU leather. Each product description specifies the materials used, so you can make an informed decision based on your preferences.

    Are HUNZAL makeup products cruelty-free?

    Yes, all HUNZAL makeup products are cruelty-free and never tested on animals. We are committed to ethical and sustainable practices in all aspects of our business.

    Can I contact HUNZAL customer service for assistance?

    Absolutely! Our customer service team is here to help with any questions or concerns you may have. You can reach us via email at [email address] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

    Do you offer gift wrapping services?

    Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and include a personalized message for the recipient.

    How can I stay updated on new HUNZAL products and promotions?

    To stay updated on the latest HUNZAL products, promotions, and exclusive offers, be sure to subscribe to our newsletter. You can also follow us on social media platforms like Instagram and Facebook for daily inspiration and behind-the-scenes content.