Softy Collection

We strive to deliver your orders swiftly and securely. All orders will be processed within 2 to 3 business days. Once shipped, you will receive a confirmation email with tracking details to monitor your package's journey. Our shipping options are designed to cater to your preferences, ensuring a seamless delivery experience.

Return Policy: We understand that circumstances may warrant returns, and our policy is designed to accommodate your needs.

7-Day Return Window: If you are not completely satisfied with your purchase, you have 7 days from the delivery date to initiate a return. Please ensure the item is unused and in its original packaging.

Easy Return Process: To initiate a return, simply contact our customer service team with your order details. We will guide you through the process and provide a return shipping label if required.

Refund or Exchange: Upon receiving the returned item, we will process your refund or exchange promptly. Refunds will be issued to the store credit method.

Damaged or Defective Items: In the unfortunate event of receiving a damaged or defective item, please notify us immediately. We will arrange for a replacement or offer a full refund.

Contact Us: If you have any questions about our shipping and return policies, feel free to reach out to our customer service team at  Info@hunzal.com/+92 302 4885436. Your satisfaction is our priority, and we are here to assist you throughout the process.

At HUNZAL, we want your purchases to stay fabulous. Here are some general care tips for your items:

1. Read Labels:

   • Always check care labels for specific instructions.

2. Washing:

   • Machine wash or hand wash items in cold water.
   • Use mild detergent and avoid bleach.

3. Drying:

   • Air-dry when possible to prevent shrinkage.
   • If using a dryer, follow recommended settings.

4. Storage:

   • Hang or fold garments appropriately.
   • Keep items in a cool, dry place away from direct sunlight.

5. Cleaning:

   • Wipe surfaces with a soft, damp cloth for cleaning.
   • Avoid overloading bags; distribute weight evenly.

6. Protection:

   • Apply protective sprays for shoes and bags.
   • Rotate between multiple pairs of shoes.

7. Maintenance:

   • Regularly inspect items for loose threads or damage.
   • Attend to repairs promptly.

By following these standard care practices, you'll enhance the lifespan and appearance of your items. For any questions, feel free to reach out to our customer service team at info@hunzal.com/+92 302 4885436. We're here to help you keep your purchases looking great!